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      Customer Reviews

      Based on 25 reviews
      24%
      (6)
      0%
      (0)
      4%
      (1)
      12%
      (3)
      60%
      (15)
      P
      P.A.
      UPDATE

      Like everyone else here, rear hub died way too early. Hayes service team was great. For $350 (+shipping cost back to Hayes) the wheel was rebuilt with Industry 9 Hydra hub. Well worth the extra $$ knowing rear hub problems are DONE.

      B
      B.H.
      trust 0% - what can I do with this?

      Dear Customer Care Team,

      After I have heard from several cyclists that many dangerous situations occur due to the jamming or breaking of the rear hub of the TR309, I am first concerned whether I can cycle safely (at high speed) with these wheels.
      After reading the comments on your website, my confidence has fallen even further. please let me know if there is a solution / upgrade for this problem? or can it only be resolved after a (dangerous) situation has occurred?

      I would like to hear your reaction.

      With best regards,
      Bas Hersbach

      R
      R.E.
      Broken rear hub

      Yep, while reading reviews I said to myself, that won't happen to me, well... It did, today, climbing, rear hub explodes.
      Neuron 9
      So disappointed with this very inferior product, and even more disappointed to not see a recall or compensation to customers. At least, please get these hubs off the market, you are ruining your reputation Reynolds.

      D
      D.A.
      Fraco

      Comprei a Strive 8.0 em Setembro de 2019 e partiu o eixo traseiro
      Não acho normal.

      L
      L.
      Broke rhe real hub

      In my Strive 8.0 of 2019 the axle is broken and that while driving uphill. No bikepark and jumps. Only off road