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      Customer Reviews

      Based on 2 reviews
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      G
      Gwenaël Berger
      Tensions rayon arrière

      Bonjour actuellement propriétaire du pare de roue TR249, je souhaite connaitre la tensions maximum sur la jante arrière

      Un membre de notre équipe de service à la clientèle serait ravi de vous aider! Veuillez envoyer un e-mail à support@hayesbicycle.zendesk.com. Merci.

      C
      Customer
      Great wheel TR 249C, questionable hubs Reynolds TR3

      In June 2020 I bought a Canyon Exceed CF 7 bike that came equipped with Reynolds TR 249 C wheels & per the information provided on the website for these wheels, they have the TR3 hubs installed. The wheels have been great, I haven't had a problem at all but looking at other wheels on the Hayes website, I stumbled onto the reviews for the TR309 wheels, which also have the TR3 hubs installed. After reading the reviews of the many problems that riders have had with the rear hub failing, exploding or seizing up, I am shocked that no safety precautions have been issued by Hayes/Reynolds or Canyon. I ride my Canyon Exceed quite a bit but now I question the safety of riding this bike because of the possibility of having a serious safety problem with the rear hub while riding. I will continue to ride my bike and hope I don't have any issues. One of the reviews of rear hub problems included the wheel installed on my bike, TR 249.

      We are sorry to hear the concerns regarding your hubs. We take feedback we receive from our customers very seriously and will be forwarding your information to a member of our Customer Care Team to resolve directly with you.