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      Total

      Customer Reviews

      Based on 21 reviews
      29%
      (6)
      0%
      (0)
      5%
      (1)
      0%
      (0)
      67%
      (14)
      L
      Luke
      Rear hub is recall worthy and dangerous

      After my first hub went south making a lopsided free wheel noise I sent it in under warranty, only to have my second rear hub now starting to do the same thing. These other reviews are not exaggerating these hubs. I want to ask them to send me a whole new hub of different model because this one is dangerous and terrible.

      We are sorry you are having an issue with your wheels. We take feedback we receive from customers very seriously and will be forwarding your information to a member of our Customer Care Team to resolve directly with you.

      C
      Clynton
      Reynolds Tr 249 Hub Failure

      As reported by a number of people my rear hub packed up after 6 months of use on my new bike. If one reads the reviews my case is identical to many. Need some answers from Hayes as to the consistent problems and particularly mine as to how they will remedy. Furthermore to this I have read that people have fallen etc. This is a serious matter as a result of these problems. Trust I receive a response.

      We are sorry you are having an issue with your wheels. We take feedback we receive from customers very seriously and will be forwarding your information to a member of our Customer Care Team to resolve directly with you.

      C
      Conor Walton
      Failed Design

      A year after receiving my new Canyon Strive fitted with a TR309 wheelset, the rear hub self-detonated. This was replaced under warranty but then happened again barely a year later. From my personal experience, and from the other reviews here, you could not pay me to run these wheels. Running them is a serious crash waiting to happen. I will certainly not be accepting the same hubs under my current warranty claim after this second failure in 2 years.

      Thanks for the feedback. We take feedback we receive from customers very seriously and will be forwarding your information to a member of our Customer Care Team to resolve directly with you.

      P
      Pieter DK
      Broken rear hub like everyone else

      Rear hub and body bearings disintegrated on my Canyon Neuron CF 9. Not acceptable at all. Canyon refers to local Reynolds dealer but he won't help. Not happy with this experience so far. Too bad the hubs are crap because the rims are good.

      Thanks for the feedback. We take feedback we receive from customers very seriously and will be forwarding your information to a member of our Customer Care Team to resolve directly with you.

      L
      Laurent
      TR309 broken rear hub

      Purchase of Canyon Strive CF9 in August 2020. Rear hub of TR309 already dead. Changed the bearings but free wheel still not work. Not acceptable. What do you propose?
      Regards
      L

      Thanks for the feedback. We take feedback we receive from customers very seriously and will be forwarding your information to a member of our Customer Care Team to resolve directly with you.