Reynolds is confident that we build the best carbon rim and wheel systems in the cycling industry. All of our wheels are produced in our own facility, by our own staff, to our strict engineering specifications. Therefore, we confidently offer a lifetime warranty to the original owner of Reynolds rims.
5 Star review due to the Help received from Reynolds/Hayes Europe.
The wheels feel awesome to be an entry level carbon wheel, rims are good quality and great for enduro but the hubs are average and with some free hub problems.
I broke the original Hub after less than 200km of trail riding.They change my hub under warranty for a similar quality one (but not the same).
They have a dealer in most Countries so I didn't have to worry about shipping cost and I even got a SunRingle Duroc to ride in the meantime, that is an awesome wheel by the way.
This summer I managed to crack the rear rim and I have to send the rim for warranty to the headquarters in Germany. Unfortunately the wheel got stock in the German Customs, but the Hayes Team send me a new wheel to be able to ride what's left of the summer.
I even got a better free hub body in the New wheel and they said that would solve the previous problem.
Where I go with this, is that this Guys are there to help you out. They are truth to there warranty policy and they also know that the TR wheels hub have some issues, but they willing to repair and sure will also upgrade for something much better for a little extra cash.
Them you end up with a top Notch wheel.
After reading many reviews, now I'm scared to ride aggressively since I got the same hub on my rear :(
Otherwise the wheels are great; stiff and solid, but the freehub construction is just rubbish. Claws seem to push&mold the "too soft material" of freehub body out of shape and claw then presses hardly against the bearing. The freehub's inner bearing fails under that pointy force and causes the issue. I changed the bearing but the new one broke after 50km. I have to replace the whole freehub or change to another brand.
Have discovered rear hub play in these hubs after less than 300km. Bike is barely 6 weeks out of packaging. With a massive XC Race in 1 months time. I will be contacting canyon directly for a solution immediately. Rims are fantastic! but the Hubs have a lot to be desired! Having ran other brands, I have never had an issue alike this!
It is alarming to see all these negative reports on the hubs and sadly it has came true for myself.
I dont know what issues you akl have