20% Off Now Through April 5th - Free Shipping on Orders over $100, Shipping Only Available in USA
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
      Total

      Hayes Bicycle Group Warranty

      Any Hayes Bike Group (HBG) product found by the factory to be defective in materials and/or workmanship within one year (two years in European Union countries) from the date of purchase will be repaired or replaced at the option of the manufacturer, free of charge, when received at the factory or authorized distributor locations with proof of purchase, freight prepaid. Any other warranty claims not included in this statement are void. This includes assembly costs (for instance by the dealer), which shall not be covered by HBG. This warranty does not cover breakage, bending, or damage that may result from crashes or falls.

      This warranty does not cover any defects or damage caused by alterations or modification of new HBG products or parts or by normal wear, accidents, improper maintenance, damages caused by the use of parts of different Manufacturers, improper use or abuse of the product, or failure to follow instructions contained in the applicable instruction manual. Any modifications made by the user will render the warranty null and void. The cost of normal maintenance or replacement of service items, which are not defective, shall be paid for by the original purchaser. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the expressed warranty herein. HBG shall not be liable for any incidental or consequential damages. Customers in countries other than USA should contact their dealer or local HBG Distributor.


      Brand Specific Warranty

      • Hayes Brakes
      • Manitou
      • SUNringlé
      • Reynolds
      • ProTaper
      • Wheelsmith

      LIFETIME LEAKPROOF WARRANTY

      Hayes is so confident in the durability of our hydraulic disc brakes that we offer a conditional Lifetime Leak-proof Warranty covering the master cylinder assembly and the caliper.

      The terms and conditions of this warranty are as such:

      1. The Lifetime Leakproof Warranty covers only the following brakes: Dominion A4, Prime Series, Dyno Series, Radar Series.
      2. The owner MUST register the brakes through the website after purchase.
      3. The offer is open to the original owner ONLY.
      4. The warranty covers the master cylinder and caliper assemblies ONLY.
      5. The warranty does NOT cover the brake hose.
      6. The warranty does NOT cover leaking sustained through crash damage or abuse.
      7. The warranty does NOT cover leaking due to improper service including, but not limited to, improper brake fluid, mechanical or aesthetic modifications of the master cylinder and/or caliper, or incorrect torqueing of system components.
      8. The warranty does NOT cover any of the labor or shipping costs associated with return of the brake to Hayes Bicycle Group, nor does it cover any damage or loss of the brake during shipping.
      9. The warranty claim is only accepted with a clear proof of purchase (payment receipt from the dealer).

      Additionally, this warranty and Hayes’ liabilities will be void if the following occurs:

      • Improper use of the brake or damage due to a crash or abuse.
      • Using parts from other manufacturers in conjunction with the Hayes brake system.
      • Refinishing (e.g., painting or polishing) of any part.
      • Any attempt to disassemble brake systems (master cylinder, caliper, lever blade or hose).
      • Components damaged due to normal wear or improper maintenance.
      • Shipping damages or loss.

      Any Hayes Bike Group (HBG) product found by the factory to be defective in materials and/or workmanship within one year (two years in European Union countries) from the date of purchase will be repaired or replaced at the option of the manufacturer, free of charge, when received at the factory or authorized distributor locations with proof of purchase, freight prepaid. Any other warranty claims not included in this statement are void. This includes assembly costs (for instance by the dealer), which shall not be covered by HBG. This warranty does not cover breakage, bending, or damage that may result from crashes or falls.

      This warranty does not cover any defects or damage caused by alterations or modification of new HBG products or parts or by normal wear, accidents, improper maintenance, damages caused by the use of parts of different Manufacturers, improper use or abuse of the product, or failure to follow instructions contained in the applicable instruction manual. Any modifications made by the user will render the warranty null and void. The cost of normal maintenance or replacement of service items, which are not defective, shall be paid for by the original purchaser. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the expressed warranty herein. HBG shall not be liable for any incidental or consequential damages. Customers in countries other than USA should contact their dealer or local HBG Distributor.

      Any Hayes Bicycle Group component found by the factory to be defective in materials and/or workmanship within one year (two years in European Union countries) from the date of purchase will be repaired or replaced at the option of the manufacturer, free of charge, when received at the factory with proof of purchase, freight prepaid. Any other warranty claims not included in this statement are void. This includes assembly costs (for instance by the dealer), which shall not be covered by Hayes Bicycle Group. This warranty does not cover breakage, bending, or damage that may result from crashes or falls. This warranty does not cover any defects or damage caused by alterations or modifications of new Hayes Bicycle Group parts or by normal wear, accidents, improper maintenance, damages caused by the use of parts of different manufactures, improper use or abuse of the product, or failure to follow the instructions contained in an instruction manual for the specific component. Any modifications made by the user will render the warranty null and void. The cost of normal maintenance or replacement of service items, which are not defective, shall be paid for by the original purchaser. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the expressed warranty herein. Hayes Bicycle Group shall not be liable for any incidental or consequential damages. If for any reason warranty work is necessary, return the component to the place of purchase. In the USA, contact Hayes Bicycle Group for a return authorization number (RA#) at (888) 686-3472. At that time, instructions for repair, return, or replacement shall be given. Customers in countries other than USA should contact their dealer or local Hayes Bicycle Group distributor.

      LIFETIME WARRANTY - STANDARD

      Reynolds is confident that we build the best carbon rim and wheel systems in the cycling industry. All of our wheels are produced in our own facility, by our own staff, to our strict engineering specifications. Therefore, we confidently offer a lifetime warranty to the original owner of all Reynolds wheelsets*.1

      Our wheels are designed to be ridden in the most demanding conditions by the best riders, and they are tested to ensure the strength of the wheels far exceed the loads incurred during intended use. So quite simply, don’t worry, if you manage to break your wheel while you’re riding your bike, we’ll repair or replace it for free.

       

      30-Day Customer Satisfaction Guarantee

      Reynolds wheels are the best upgrade you can make to your bicycle. We want you to feel the difference and put them to the test. Put the wheels on your own bike and ride your favorite roads or trails to experience the superior ride and craftsmanship of Reynolds wheels— all without worry. We are sure you’ll love your Reynolds wheels, but if for some reason you are not happy return your wheels within 30 days. It’s that simple.2

       

      REYNOLDS ASSURANCE PROGRAM

      Effective July 1, 2019 the Reynolds Assurance Program (RAP) is no longer available for purchase. No worries however- our lifetime warranty now covers just about every riding-related service issue.

      For RAP users that are still within their coverage period, purchased prior to July 1, 2019, your benefits will continue without disruption through your program expiration date.

       

      1. 1. Effective for wheels purchased after January 1, 2017.
        1. 2. Wheels must be purchased from an authorized Reynolds dealer or ReynoldsCycling.com and returned in working condition. 30 day guarantee does not apply to wheels equipped as part of complete bicycles and is not available outside of the USA.
      2. 3. Wheels will be replaced or repaired with like or upgraded products at Reynolds’ discretion.

      Any Hayes Bike Group (HBG) product found by the factory to be defective in materials and/or workmanship within one year (two years in European Union countries) from the date of purchase will be repaired or replaced at the option of the manufacturer, free of charge, when received at the factory or authorized distributor locations with proof of purchase, freight prepaid. Any other warranty claims not included in this statement are void. This includes assembly costs (for instance by the dealer), which shall not be covered by HBG. This warranty does not cover breakage, bending, or damage that may result from crashes or falls.

      This warranty does not cover any defects or damage caused by alterations or modification of new HBG products or parts or by normal wear, accidents, improper maintenance, damages caused by the use of parts of different Manufacturers, improper use or abuse of the product, or failure to follow instructions contained in the applicable instruction manual. Any modifications made by the user will render the warranty null and void. The cost of normal maintenance or replacement of service items, which are not defective, shall be paid for by the original purchaser. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the expressed warranty herein. HBG shall not be liable for any incidental or consequential damages. Customers in countries other than USA should contact their dealer or local HBG Distributor.

      Any Hayes Bike Group (HBG) product found by the factory to be defective in materials and/or workmanship within one year (two years in European Union countries) from the date of purchase will be repaired or replaced at the option of the manufacturer, free of charge, when received at the factory or authorized distributor locations with proof of purchase, freight prepaid. Any other warranty claims not included in this statement are void. This includes assembly costs (for instance by the dealer), which shall not be covered by HBG. This warranty does not cover breakage, bending, or damage that may result from crashes or falls.

      This warranty does not cover any defects or damage caused by alterations or modification of new HBG products or parts or by normal wear, accidents, improper maintenance, damages caused by the use of parts of different Manufacturers, improper use or abuse of the product, or failure to follow instructions contained in the applicable instruction manual. Any modifications made by the user will render the warranty null and void. The cost of normal maintenance or replacement of service items, which are not defective, shall be paid for by the original purchaser. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the expressed warranty herein. HBG shall not be liable for any incidental or consequential damages. Customers in countries other than USA should contact their dealer or local HBG Distributor.