In the procedure of the issue I had with my rim, it was solved successfully. Had no problems communication with the Hayes team and hope it doesn't happen this unfortunate event again. The rims are good and I am happy to ride again with them.
We're always here to help! #rideon
Ridding rocky trails with tyre inserts and high pressure's and still opan a crack in the rim! How? Don't now really, maybe they don't are so good as they seem :/.
Keep in mind I'm 64kg and use 24psi in the rear wheel, my friend as more dents in his rim and its strong as if new. Sad really...
We are sorry you are having an issue with your rim. We take feedback we receive from customers very seriously and will be forwarding your information to a member of our Customer Care Team to resolve directly with you.
I’m not into carbon because I thrash too hard. Having smashed lesser rims to pieces I had these laced to some Bubba X hubs for an affordable and super strong combo. I have a lot of rocks and roots and they’ve stayed strong and true through some serious bashing.